Idelink FAQ
Are you discovering Idelink? This FAQ answers the main questions asked by retail, franchise, and multi-site network professionals looking for a simple, efficient, and operational digital solution to manage their field activities.
1. Solution Overview
What is Idelink?
Idelink is a white-label mobile (and web) application that enables brands to structure their communication, enhance operational excellence, and drive commercial performance across their network. The solution centralizes all network needs into a single tool designed for immediate and simple field use.
Who is Idelink for?
Idelink is designed for retail networks with stores, branches, or franchises in various sectors (retail, food, optics, pharmacies, automotive, services…). It is especially useful for network, operations, marketing, or sales teams seeking to manage, support, and upskill their field teams.
How is it different from an intranet or a corporate social network?
Idelink is built for daily operations in retail environments. Unlike intranets, which are often static, or corporate social networks focused on team cohesion, Idelink is an operational, mobile, brand-customized solution designed to streamline information flow, action plan execution, and feedback from the field.
2. Features and Modules
What are the main modules of Idelink?
- Operational Excellence: checklists, self-assessments, visits, action plans, audits, and compliance monitoring.
- Network Communication: news publications, documents, videos, targeted distribution with push notifications.
- Commercial Performance: challenge management, performance tracking, special offers, promotional campaigns, merchandising verification.
- Engagement and Sharing: best practices, surveys, quizzes, accessible documentation.
Can modules be customized?
Yes. Each client has its own separate environment, configured based on their organization, roles, store types, and objectives. Modules can be activated, adjusted, or custom-developed as needed.
Can we integrate custom documentation and procedures?
Yes. You can centralize content (documents, cheat sheets, videos, tutorials) and organize it by topic, access level, or store. Access can be filtered by user profile and the documents can be accessed through an intelligent knowledge base.
Can field information be reported?
Yes. Idelink provides several mechanisms to facilitate the flow of information from stores to headquarters. Users can complete custom forms, respond to surveys, or take knowledge validation quizzes. This allows field teams to quickly share opinions, report incidents or non-compliance, or simply provide feedback. All data is centralized in dashboards, enabling network managers to:
- Track action progress in real-time
- Identify recurring pain points
- Prioritize field operations with agility
This fosters structured, two-way communication and supports continuous improvement.
3. Field Use
How do employees access Idelink?
Idelink is accessible via a mobile app (iOS and Android) or through a web browser. Each user has personalized access based on their profile (store, regional manager, headquarters, etc.).
Is the platform easy to use?
Yes. The interface is designed for quick onboarding, even for users who are not tech-savvy. The experience is smooth, visual, and focused on essentials: users access their tasks, key communications, and resources without complex navigation or technical jargon. The app is optimized for field use with clear icons, quick access, targeted notifications, and a streamlined user journey.
Can we ensure that messages are read?
Yes. Publications are delivered with targeted push notifications. Read rates are visible in dashboards, and automatic reminders can be triggered.
Can we track engagement across the network?
Yes. Participation indicators are available for each module: survey responses, checklist completion, action plan implementation, communication read rates, etc.
4. Deployment and Support
How long does it take to deploy Idelink?
Deployment is progressive and structured, and can be rapid depending on the scope. The timeline depends mainly on the number of stores, level of customization required, and modules activated. An initial scoping phase defines objectives, priority use cases, user types, and organizational constraints to ensure a smooth rollout and a timeline adapted to operational realities.
Can we test the solution?
Yes. Customized demos are available upon request. A proof of concept (POC) can also be considered within a defined scope.
5. Security & GDPR
Is Idelink GDPR-compliant?
Yes. Idelink complies with the General Data Protection Regulation. Data is processed securely, isolated per client, and hosted in France.
How is data isolated?
Each client has a fully dedicated technical environment, separated from other platform instances. This guarantees strict data, user, configuration, and content segregation.
Where is the data hosted?
Data is hosted in ISO 27001-certified datacenters located in France.
Can access rights be managed?
Yes. Access rights can be managed by user, role, region, store type, or function. You can control who sees, publishes, or validates which content.
6. Customization & White Label
Is the application customizable?
Yes. Idelink is fully white-label: logo, name, colors, icons, visuals—everything can be tailored to match your brand identity.
Can specific modules be developed?
Yes. Idelink’s architecture allows for the development of custom modules designed to support your internal processes, while remaining integrated into the overall user experience.
7. Pricing & Business Model
What is the pricing model?
Idelink operates on a subscription model, primarily based on the number of stores deployed on the platform and the level of customization required. As a white-label solution, Idelink can be finely tuned to each network, with the ability to include custom modules or specific features.
Are the costs transparent?
Yes. Pricing includes licensing fees, project support, and maintenance. Any specific developments are quoted separately.
8. Integrations & Interoperability
Can the solution be connected to internal tools?
Yes. Idelink has an API and can be integrated with your internal systems (CRM, ERP, HRIS, e-learning platform, etc.) to synchronize users, data, or indicators.
Do you provide an API?
Yes. A REST API is available to automate user imports, data submission, or the retrieval of usage indicators.